Class GetRoutingProfileMediaConcurrency


  • public final class GetRoutingProfileMediaConcurrency
    extends java.lang.Object
    • Method Detail

      • channel

        public java.lang.String channel()
        Returns:
        Channels agents can handle in the Contact Control Panel (CCP) for this routing profile. Valid values are `VOICE`, `CHAT`, `TASK`.
      • concurrency

        public java.lang.Integer concurrency()
        Returns:
        Number of contacts an agent can have on a channel simultaneously. Valid Range for `VOICE`: Minimum value of 1. Maximum value of 1. Valid Range for `CHAT`: Minimum value of 1. Maximum value of 10. Valid Range for `TASK`: Minimum value of 1. Maximum value of 10.