Class RoutingProfileMediaConcurrencyCrossChannelBehaviorArgs.Builder

    • Method Detail

      • behaviorType

        public RoutingProfileMediaConcurrencyCrossChannelBehaviorArgs.Builder behaviorType​(com.pulumi.core.Output<java.lang.String> behaviorType)
        Parameters:
        behaviorType - Specifies the cross-channel behavior for routing contacts across multiple channels. Valid values are `ROUTE_CURRENT_CHANNEL_ONLY` and `ROUTE_ANY_CHANNEL`. `ROUTE_CURRENT_CHANNEL_ONLY` restricts agents to receive contacts only from the channel they are currently handling. `ROUTE_ANY_CHANNEL` allows agents to receive contacts from any channel regardless of what they are currently handling.
        Returns:
        builder
      • behaviorType

        public RoutingProfileMediaConcurrencyCrossChannelBehaviorArgs.Builder behaviorType​(java.lang.String behaviorType)
        Parameters:
        behaviorType - Specifies the cross-channel behavior for routing contacts across multiple channels. Valid values are `ROUTE_CURRENT_CHANNEL_ONLY` and `ROUTE_ANY_CHANNEL`. `ROUTE_CURRENT_CHANNEL_ONLY` restricts agents to receive contacts only from the channel they are currently handling. `ROUTE_ANY_CHANNEL` allows agents to receive contacts from any channel regardless of what they are currently handling.
        Returns:
        builder