Class RoutingProfileMediaConcurrencyArgs


  • public final class RoutingProfileMediaConcurrencyArgs
    extends com.pulumi.resources.ResourceArgs
    • Method Detail

      • channel

        public com.pulumi.core.Output<java.lang.String> channel()
        Returns:
        Specifies the channels that agents can handle in the Contact Control Panel (CCP). Valid values are `VOICE`, `CHAT`, `TASK`.
      • concurrency

        public com.pulumi.core.Output<java.lang.Integer> concurrency()
        Returns:
        Specifies the number of contacts an agent can have on a channel simultaneously. Valid Range for `VOICE`: Minimum value of `1`. Maximum value of `1`. Valid Range for `CHAT`: Minimum value of `1`. Maximum value of `10`. Valid Range for `TASK`: Minimum value of `1`. Maximum value of `10`.
      • crossChannelBehavior

        public java.util.Optional<com.pulumi.core.Output<RoutingProfileMediaConcurrencyCrossChannelBehaviorArgs>> crossChannelBehavior()
        Returns:
        Defines the cross-channel routing behavior for each traffic type. **Out-of-band changes are only detected when this argument is explicitly configured in your Terraform configuration.** Documented below.